Shipping Rates and Policies
Placing an order
We accept online orders ONLY. If you receive our catalog you will need to go online to place your order. For your record keeping and to avoid possible confusion, we do not accept orders via telephone. We accept Visa, Master Card, American Express and Discover. In addition, Paypal may be used.
Shipping & Delivery
Shipping is immediate when goods are in stock - most orders are shipped same day, if ordered before noon PST. In most cases your order should arrive on your doorstep within 2 weeks or less, not including any unforeseen catastrophes. (Please ALLOW UP TO 4 WEEKS FOR ALL ORDERS, to allow for those orders where stock is not immediately available. Call our toll free number 1-800-799-6755 for in stock availability check.)
Where do you ship?
Atlas Homewares can ship to street addresses in the United States, Canada, and we are able to ship to internationally as well. Most of our products are shipped via UPS.
How can I track my package?
We will send you an email notification when your package has shipped that will include tracking information. You may also view the status of your order and obtain tracking information in the Orders section of My Account. Once on the Orders tab in My Account, click on the order number and you will ... Click Here to Read Full Answer
Shipping & Handling Rates
Atlas Homewares shipping & handling rates are as follows:
Order Total Shipping Cost Below $99.00 are $9.00, orders over $99.01 are $13.
These rates are valid for the continental United States.
In addition to our regular ground service, we offer expedited premium shipping via UPS for an additional fee. You may choose from UPS 3-Day, 2-Day Air, or Overnight. These services follow a simple flat fee that is based on the method and amount of product you are purchasing. We use an East/West Zone chart - please see the graphics below for reference and exact fees. Orders requesting premium shipping receive preferential treatment whenever possible. Expedited shipping times are calculated from the time your order is READY to leave our warehouse and in some cases may not be ready for shipping before 2-4 days. In rare cases, premium shipping may not be offered to your address. Our customer care team will alert you of this by phone or email if either of these scenarios occurs.
Canadian orders follow a simple table relative to U.S. charges. All orders to Canada are shipped via UPS Canada Ground. Shipping time averages 2-3 business days. UPS assumes brokerage fees, however be aware that orders going to Canada will incur additional duties and taxes in addition to our shipping charge.