Shipping Rates and Policies
Shipping is immediate when goods are in stock - most orders are shipped same day, if ordered before noon PST. In most cases your order should arrive on your doorstep within 2 weeks or less, not withstanding any unforeseen catastrophes. (Please ALLOW UP TO 4 WEEKS FOR ALL ORDERS, to allow for those orders where stock is not immediately available. Call our toll free number 1-800-799-6755 for in stock availability check.)
Orders $99.00 and over are shipped for FREE! Orders not meeting the $99.00 minimum ship for a nominal fee of $7.95 flat fee. NOTE: FREE/FLAT SHIPPING OFFER APPLIES TO GROUND SHIPPING WITHIN THE 48 CONTIGUOUS STATES ONLY! Free shipping returns: Under our free shipping policy, orders that have been returned, will incur our normal $7.95 flat rate shipping fee if part or all of your order total results in less than $99.00 after return. $7.95 fee will be deducted from your total return amount.
In addition to our regular ground service, we offer expedited premium shipping via FedEx for an additional fee. You may choose from FedEx 2Day Air or Overnight. Both services follow a simple flat fee that is based on the state that your order is shipping to. We use an East/West Zone chart - please see the graphics below for reference and exact fees. Orders requesting premium shipping receive preferential treatment whenever possible. Expedited shipping times are calculated from the time your order is READY to leave our warehouse and in some cases may not be ready for shipping before 2-4 days. In rare cases, premium shipping may not be offered to your address. Our customer care team will alert you of this by phone or email if either of these scenarios occurs.
Orders shipping to Hawaii, Alaska, Puerto Rico or the U.S. Virgin Islands are shipped via your choice of USPS Priority Mail, FedEx 2Day Air, or Overnight Air and follow a simple fee schedule - see below for exact fees.
Canadian orders follow a simple table that is higher than U.S. charges. All orders to Canada are shipped via FedEx Economy Canada. Shipping time averages 2-3 business days. FedEx assumes brokerage fees, however be aware that orders going to Canada will incur additional duties and taxes in addition to our shipping charge.
We ship internationally, worldwide, using Bongo International, with the exception of Canada.