Our warehouse in the Los Angeles area and is open from 9:00 to 4:30 PST Monday-Friday for your telephone calls.
Our design consultants are ready to answer any questions you may have about our products. They're also really good at suggesting the perfect hardware for your project.
Our multi-cultural staff speaks Spanish, French, Armenian, Italian and of course, English.
Hablamos Espanol!
Nous Parlons Francais!
Menk hayeren ge Khosink!
Parliamo Italiano!

Please note that we do NOT have a showroom in our California office and therefore we are NOT open for visits from the general public.

Ordering:

We accept online orders ONLY. If you receive our catalog you will need to go online to place your order. For your record keeping and to avoid possible confusion, we have decided to no longer accept orders via telephone. We accept Visa, Mastercard and Discover only.

Product Information and Guarantee:

All of our hardware is handcast in solid metal; brass, aluminum or iron. Our decorative hardware is GUARANTEED and if you're not happy, we're not happy. Kindly repack merchandise to the best of your ability, fill out the returns form that accompanied your purchase and include in the box. Send goods back to the address below within 14 days after receipt. It's that simple! Merchandise received beyond the 14 day limit will be subjected to a restocking fee of 25%. We do NOT accept merchandise exchanges. All goods returned are issued a credit card refund. You must then REORDER online to receive your new merchandise. If you have received damaged or incorrect goods, please call us within 3 days and we will instruct you on your return. Damaged or incorrect orders require a RETURN AUTHORIZATION via telephone and will not be accepted back otherwise.

Samples:

Unlike our competitors, samples are NEVER a problem! Because of our easy money-back guarantee, you can order as many samples as you need. Just return what you don't need within 14 days and receive a full refund (less shipping costs)- no restocking fee will be charged!

Shipping:

NEW LOWER SHIPPING RATES!

NEW EXPEDITED SHIPPING OPTIONS!

SHIPPING is immediate when goods are in stock - most orders are shipped within 24 to 48 hours. In most cases your order should arrive on your doorstep within 2 weeks, not withstanding any unforeseen catastrophes. (Please ALLOW UP TO 4 WEEKS FOR ALL ORDERS, to allow for those orders where stock is not immediately available.)
In addition to our regular UPS Ground Service, we offer expedited shipping of either UPS Next Day Air or UPS 2 Day Air. Orders requesting premium shipping will be shipped ASAP. Expedited shipping times are calculated from the time your order is READY to leave our warehouse and in some cases may not be ready for shipping before 2-4 days. In rare cases, premium shipping may not be offered to your address. Our customer service team will alert you of this by phone or email if this occurs.


Regular UPS Ground Shipping rates are based on a simple table as follows:

NEW LOWER SHIPPING PRICES!
Catalogs - no shipping charge
Up to $25.00 - $6.00
$25.01 - $50.00 - $7.00
$50.01 - $100.00 - $9.00
$100.01 - $150.00 - $11.00
$150.01 - $200.00 - $13.00
$200.01 - and up - $15.00


*chart is for domestic UPS Ground orders only. Canadian orders follow a simple table that is slightly higher than U.S. charges and is based on actual UPS charges to Canada. Please be aware that orders going to Canada may incur substantial duties, taxes and fees in addition to our shipping charge. Orders that total less than $20. Canadian will incur no duties or fees. Sorry, we do NOT ship outside of the United States and Canada.

Premium shipping rates for either UPS Next Day Air or UPS 2 Day Air are also computed on a simple table, (with the exception of orders going to Hawaii or Alaska where actual UPS 2 Day Air rates are charged). Rates are available upon request. Next Day Air orders are received by 12:00 noon at the latest (most orders being received by 10:30 a.m.). Premium shipping rates for orders over $250.00 will be charged actual UPS rate, plus an additional 10% of shipping rate handling charge.