General Information:

Our warehouse in the Los Angeles area and is open from 9:00 to 4:30 PST Monday-Friday for your telephone calls.
Our design consultants are ready to answer any questions you may have about our products. They're also really good at suggesting the perfect hardware for your project.
Our multi-cultural staff speaks both English and Spanish.
Hablamos Espanol!
Please note that we do NOT have a showroom in our California office and therefore we are NOT open for visits from the general public.

Ordering:

We accept online orders ONLY. If you receive our catalog you will need to go online to place your order. For your record keeping and to avoid possible confusion, we have decided to no longer accept orders via telephone. We accept Visa, Mastercard, American Express and Discover only. In addition, Paypal may be used.

Product Information and Guarantee:

All of our hardware is cast in solid metal; zinc, stainless steel, brass, aluminum or iron (depending on the style that is ordered). Our decorative hardware is GUARANTEED and if you're not happy, we're not happy. Kindly repack merchandise to the best of your ability, fill out the returns form that accompanied your purchase and include in the box. Send goods back to the address below within 14 days after receipt. It's that simple! Merchandise received beyond the 14 day limit may be subjected to a restocking fee of 25% at our discretion. We do NOT accept merchandise exchanges. All goods returned are issued a credit card refund. You must then REORDER online to receive your new merchandise. If you have received damaged or incorrect goods, please call us within 3 days and we will instruct you on your return. Damaged or incorrect orders require a RETURN AUTHORIZATION via telephone and will not be accepted back otherwise.

Samples:

Unlike our competitors, samples are NEVER a problem! Because of our easy money-back guarantee, you can order as many samples as you need. Just return what you don't need within 14 days and receive a full refund (less shipping costs)- no restocking fee will be charged!

Shipping:

SHIPPING is immediate when goods are in stock - most orders are shipped same day when merchandise is in stock, if ordered before noon PST. In most cases your order should arrive on your doorstep within 2 weeks or less, not withstanding any unforeseen catastrophes. (Please ALLOW UP TO 4 WEEKS FOR ALL ORDERS, to allow for those orders where stock is not immediately available. Call our toll free number 1-800-799-6755 for in stock availability check.)

Orders $99.00 and over are shipped for FREE via either UPS Ground or FEDEX ground (our choice). NOTE: FREE SHIPPING OFFER APPLIES TO 48 CONTIGUOUS STATES ONLY! Free shipping returns: Under our free shipping policy, orders that have been returned, will incur our normal $7.95 flat rate shipping fee if part or all of your order total results in less than $99.00 after return. $7.95 fee will be deducted from your total return amount.


In addition to our regular ground service, we offer expedited shipping of either UPS Next Day Air or UPS 2 Day Air (for an additional fee). Orders requesting premium shipping will be shipped ASAP. Expedited shipping times are calculated from the time your order is READY to leave our warehouse and in some cases may not be ready for shipping before 2-4 days. In rare cases, premium shipping may not be offered to your address. Our customer service team will alert you of this by phone or email if this occurs.

Canadian orders follow a simple table that is higher than U.S. charges. All orders to Canada are shipped via Fed Ex International Economy. Shipping time averages 2-3 business days. Fed Ex assumes brokerage fees, however be aware that orders going to Canada will incur additional duties and taxes in addition to our shipping charge.

We ship internationally, worlwide, using Bongo International, with the exception of Canada.Click here for details!